Frequently asked Questions
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What payment methods do you accept?
We accept the following methods of payment – 1. PayPal and all major credit cards through PayPal. 2. Bank Transfer.
Where do you ship from?
We ship by airmail directly from our headquarters in Hong Kong.
How long does airmail shipping take?
1. Registered airmail usually takes 10 to 15 working days. 2. EMS Speedpost Express usually takes 3 to 6 working days to arrive. These are general guidelines and there may be longer delivery times in certain countries or delays through public holidays or customs inspection.
How do I know my order has been placed successfully?
We will send you a confirmation email on successful completion of an order.
I did not receive a confirmation email
Please contact us if you did not receive a order confirmation email and we will make sure it is not a problem with our system. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. Please also make sure that you have entered your email address correctly, else our automatic order confirmation email cannot reach you.
The item I ordered is out of stock. Why was it on the website?
All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods and through cross sales on other platforms an item may become out of stock on a short notice.
How long will my order take to be processed?
We process orders as quickly as possible, in general we ship an order within 2 working days after confirmed payment.